Our Commitment to Your Satisfaction
At Bassport, we are committed to providing exceptional Spotify promotion services that deliver real, organic results. We understand that investing in your music career is a significant decision, and we want you to feel confident in your choice to work with us.
Refund Policy
If you are unsatisfied with our playlist promotion results, a partial refund may be granted based on the circumstances and the extent of services already delivered. We evaluate each refund request on a case-by-case basis.
Eligibility for Refunds
- Service Not Started: If we have not yet begun your campaign within 7 business days of your order, you may be eligible for a full refund.
- Technical Issues: If we encounter technical difficulties that prevent us from delivering our services as promised, a refund may be granted.
- Service Cancellation: If you cancel your service before we begin the pitching process, a partial refund may be available.
- Quality Assurance: If we cannot meet the quality standards we've promised in our service descriptions, a partial refund may be considered.
Refund Process
- Request Submission: Submit your refund request via email to support@bassport.com with your order number and reason for the refund.
- Review Period: We will review your request within 2-3 business days.
- Approval & Processing: Once approved, refunds are processed within 5-7 business days.
- Confirmation: You will receive an email confirmation once the refund has been processed.
What's Not Covered
Please note that refunds are not available in the following circumstances:
- Campaigns that have already been completed and delivered results
- Services that have been partially completed
- Requests made after the 30-day period from the original purchase date
- Cases where the service was delivered as described but results may vary due to external factors
Contact Information
If you have any questions about our refund policy or need to request a refund, please contact us:
- Email: support@bassport.com
- Response Time: Within 24 hours during business days
Dispute Resolution
In the unlikely event that we cannot resolve a refund dispute amicably, we are committed to working with you to find a fair solution. We believe in transparency and will always explain our decision-making process.
Changes to This Policy
We reserve the right to update this refund policy at any time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.